1.0 Configure and Troubleshoot Cisco Collaboration Infrastructure
1.1 Network services
1.1.a DNS
1.1.b DHCP
1.1.c TFTP
1.1.d NTP
1.1.e CDP/LLDP
1.2 Voice and data VLAN
1.3 IP routing in Cisco Collaboration Solutions
1.4 IP multicast
2.0 Configure and Troubleshoot Cisco Unified Communications Manager (CUCM)
2.1 CUCM SCCP endpoints
2.2 CUCM MGCP gateways
2.3 CUCM SIP endpoints and trunks
2.4 CUCM H.323 gateways and trunks
2.5 Voice and video codecs
2.6 RTP and RTCP
2.7 Device registration and redundancy
2.8 Codec selection
2.9 CUCM call features
2.9.a Call park
2.9.b Call pickup
2.9.c BLF speed dials
2.9.d Native call queuing
2.9.e Call hunting
2.9.f Meet-Me
2.10 CUCM dial plan
2.10.a Globalized call routing
2.10.b Local route group
2.10.c Time-of-day routing
2.10.d Application dial rules
2.10.e Digit manipulations and presentations
2.11 CUCM media resources
2.11.a TRP
2.11.b MOH
2.11.c CFB
2.11.d Transcoder/MTP
2.11.f MRG/MRGL
2.12 CUCM mobility
2.12.a EM/EMCC
2.12.b Device Mobility
2.12.c Mobile Connect
2.13 CUCM serviceability and OS administration
2.13.a Service activation
2.13.b Database replication
2.13.c CDR
2.13.d CMR
2.14 ILS/URI dialing
2.14.a Directory URI
2.14.b ISL topology
2.14.c Blended addressing
2.15 Call Admission Control
2.15.a CAC/ELCAC
2.15.b RSVP
2.15.c SIP preconditions
2.16 SAF and CCD
3.0 Configure and Troubleshoot Cisco IOS UC Applications and Features
3.1 CUCME phone registration and features
3.1.a SCCP phones
3.1.b SIP phones
3.2 SRST phone registration and features
3.2.a CME-as-SRST
3.2.b MGCP fallback
3.3 CUE
3.3.a AA
3.3.b Scripting
3.3.c Voiceview
3.3.d Web inbox
3.3.e MWI
3.3.f VPIM
3.4 Cisco IOS-based call queuing
3.5 Cisco IOS media resources
3.5.a Conferencing
3.5.b Transcoding
3.5.c DSP management
3.5.d MOH
3.6 CUBE
3.6.a Midcall signaling
3.6.b SIP profiles
3.6.c Early/delayed offer
3.6.d DTMF interworking
3.7 Digital voice signaling (T1/E1 PRI)
3.7.a Q.921 and Q.931
3.7.b Caller ID
3.8 Cisco IOS dial plan
2.12.a EM/EMCC
2.12.b Device Mobility
2.12.c Mobile Connect
2.13 CUCM serviceability and OS administration
2.13.a Service activation
2.13.b Database replication
2.13.c CDR
2.13.d CMR
2.14 ILS/URI dialing
2.14.a Directory URI
2.14.b ISL topology
2.14.c Blended addressing
2.15 Call Admission Control
2.15.a CAC/ELCAC
2.15.b RSVP
2.15.c SIP preconditions
2.16 SAF and CCD