ITIL® Foundation

The Foundation level focuses on knowledge and comprehension to provide a good grounding in the key concepts, terminology and processes of ITIL® v3.
The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). The focus of a business should move from simply managing the company’s IT to making IT truly productive by helping the business achieve its strategic goals. ITIL certification helps organizations fulfill this goal by providing guidelines for establishing governance standards and enhancing the alignment between business and its IT processes.


30 Hrs


CodeNameDuration (Hrs)
ITIL V3 FoundationITIL V3 Foundation For Service Management40

After you complete this course you will be able to:

After passing the ITIL Foundation training and examination, you can expect to gain a general overview and basic understanding of ITIL.

This course is designed for:

Those who require a basic understanding of the ITIL framework

Those who need understanding of how ITIL can be used to enhance IT service management within an organization

IT professionals or others working within an organization that has adopted and adapted ITIL and who need to be informed about, or contribute to, ongoing service improvement.

Operations Managers, and Database Administrators.