Microsoft 365 Identity and Services Track (MS-100)

Course code: MS100

Exam Code: MS-100

Duration: 40 Hours

This course covers three central elements of Microsoft 365 enterprise administration – Microsoft 365 tenant and service management, Office 365 management, and Microsoft 365 identity management. In Microsoft 365 tenant and service management, you will examine all the key components that must be planned for when designing your Microsoft 365 tenant. Once this planning phase is complete, you will learn how to configure your Microsoft 365 tenant, including your organizational profile, tenant subscription options, component services, user accounts and licenses, and security groups. Finally, you will learn how to manage your tenant, which includes the configuration of tenant roles and managing your tenant health and services. With your Microsoft 365 tenant now firmly in place, you will examine the key components of Office 365 management. This begins with an overview of Office 365 product functionality, including Exchange Online, SharePoint Online, Microsoft Teams, Microsoft Power Platform, additional product resources, and device management. You will then transition to configuring Office 365, with a primary focus on configuring Office client connectivity. Finally, you will examine how to manage Microsoft 365 Apps for enterprise (formerly Office 365 ProPlus) deployments, from user-driven client installations to centralized deployments. You will wrap up this section by learning how to configure Office Telemetry and Microsoft Analytics. The course concludes with an in-depth examination of Microsoft 365 identity synchronization, with a focus on Azure Active Directory Connect. You will learn how to plan for and implement Azure AD Connect, how to manage synchronized identities, and how to implement password management in Microsoft 365 using multi-factor authentication and self-service password management. This section wraps up with a comprehensive look at implementing application and external access. You will learn how to add and manage applications in Azure Active Directory, including how to configure multi-tenant applications. You will then examine how to configure Azure AD Application Proxy, including how to install and register a connector and how to publish an on-premises app for remote access. Finally, you will examine how to design and manage solutions for external access. This includes licensing guidance for Azure AD B2B collaboration, creating a collaborative user, and troubleshooting a B2B collaboration.


You will learn,

  • Designing, configuring, and managing your Microsoft 365 tenant
  • Office 365 product functionality
  • Configuring Office 365
  • Managing Office 365 ProPlus deployments
  • Planning and implementing identity synchronization
  • Implementing application and external access
Target Audience

This course is intended for IT professionals who have some experiencing working with Windows Server, and who are looking for a single five-day course that covers storage and compute technologies in Windows Server 2016. This course will help them update their knowledge and skills related to storage and compute for Windows Server 2016.

  • Lesson 1: Create case records
  • Lesson 2: Related service apps
  • Lesson 3: Analytics for service
  • Lesson 4: AI for service
  • Lesson 5: Configuring customer service
  • Lesson 6: Module summary
  • Configuring Your Microsoft 365 Experience
  • Managing User Accounts and Licenses in Microsoft 365
  • Managing Security Groups in Microsoft 365
  • Implementing Your Domain Services
  • Leveraging FastTrack and Partner Services
  • Configuring Microsoft 365 Admin Roles
  • Managing Tenant Health and Services
  • Managing User-Driven Client Installations
  • Managing Centralized Microsoft 365 Apps for enterprise Deployments
  • After completing this module, students will be able to:
  • Describe the key admin roles in Microsoft 365
  • Identify the key responsibilities of the primary admin roles
  • Configure tenant roles
  • Monitor your organization’s Microsoft 365 service health in the Microsoft 365 admin center
  • Develop an incident response plan to deal with incidents in your Microsoft 365 services
  • Request assistance from Microsoft to address technical, pre-sales, billing, and subscription support
  • Describe how Microsoft 365 Apps for enterprise click-to-run technology works
  • Describe the Microsoft 365 Apps for enterprise licensing and activation processes
  • Plan which update branch might be applicable for your organization
  • Plan which method to use for applying update branches to your users
  • Identify typical obstacles that prevent successful Microsoft 365 Apps for enterprise installations
  • Identify how to prevent users from installing Microsoft 365 Apps for enterprise
  • Install and configure Microsoft 365 Apps for enterprise with the Office Deployment Tool
  • Deploy Microsoft 365 Apps for enterprise using Group Policy
  • Describe how to manage Microsoft 365 Apps for enterprise updates
  • Exchange Online Overview
  • SharePoint Online Overview
  • Teams Overview
  • Power Platform Overview
  • Power Apps Overview
  • Power Automate Overview
  • Power BI Overview
  • Power Virtual Agents Overview
  • Additional Resources Overview
  • Device Management Overview
  • Configuring Office Client Connectivity to Microsoft 365
  • After completing this module, students will be able to:
  • Identify the client packages supported by Microsoft 365
  • Identify the mobile clients supported by Microsoft 365
  • Identify the Microsoft 365 features that are available for each mobile client platform
  • Compare Office Online, Microsoft 365 Apps for enterprise, and Office 2016 Professional Plus
  • Work with Office Online apps
  • Describe how Outlook utilizes Autodiscover to initially connect an Outlook client to Exchange Online
  • Identify the DNS records needed for Outlook to locate the services in Office 365 using Autodiscover
  • Describe the connectivity protocols that enable Outlook to connect to Office 365
  • Describe how MFA increases security by adding an extra layer of user verification
  • Configuring Office Telemetry
  • Configuring Workplace Analytics
  • After completing this module, students will be able to:
  • Identify the five components of the Office Telemetry Dashboard
  • Describe the typical deployment requirements and issues that you might encounter when deployment Off
  • Describe the types of data collected by the Office Telemetry Agent
  • Install and configure Office Telemetry
  • Describe how Workplace Analytics can help organizations
  • Describe how organizations can use Workplace Analytics
  • Configure Workplace Analytics
  • Enroll devices in Workplace Analytics
  • Assess readiness using Workplace Analytics
  • Introduction to Identity Synchronization
  • Planning for Azure AD Connect
  • Implementing Azure AD Connect
  • Managing Synchronized Identities
  • Password Management in Microsoft 365
  • After completing this module, students will be able to:
  • Describe the Microsoft 365 authentication options
  • Explain directory synchronization
  • Provide an overview of Azure AD Connect
  • Plan directory synchronization to synchronize your on-premises Active Directory objects to Azure AD
  • Plan an Azure AD Connect implementation
  • Plan for Azure AD Connect in a multi-forest scenario
  • Configure Azure AD Connect Prerequisites
  • Set up Azure AD Connect
  • Describe Azure AD Connect Health
  • Perform tasks to ensure users synchronize efficiently and successfully deploy Azure AD Connect
  • Manage groups with directory synchronization
  • Use Azure AD Connect Sync Security Groups to delegate control in Azure AD Connect to other users
  • Troubleshoot directory synchronization using a variety of troubleshooting tasks and tools
  • Describe the available password management features in Microsoft 365
  • Transition to Microsoft 365
  • Initialize your Microsoft 365 Tenant
  • Manage Users and Groups
  • Add a Custom Domain
  • Manage Administration Delegation
  • Monitor and Troubleshoot Microsoft 365
  • Install Microsoft 365 Apps for enterprise
  • Review Key Features of Exchange Online
  • Review Key Features of SharePoint Online
  • Create a Ticketing System in SharePoint
  • Review Key Features of Microsoft Teams
  • Explore the Power Platform Admin Center
  • Create a Power App from a SharePoint data source
  • Create a Power App from scratch
  • Create a flow using Power Automate
  • Create a DLP Policy using Power Automate
  • Build a Power BI report and dashboard
  • Prepare for Identity Synchronization
  • Implement Identity Synchronization
  • Implement Password Management

This course is designed for persons who are aspiring to the Microsoft 365 Enterprise Admin role and have completed one of the Microsoft 365 work load administrator certification paths.

  • Completed a role-based administrator course such as Messaging, Teamwork, Security and Compliance, or Collaboration.
  • A proficient understanding of DNS and basic functional experience with Microsoft 365 services.
  • A proficient understanding of general IT practices.

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