VMware vSphere: Troubleshooting [V7]

Course code: VMW- VSTS7

Exam Code: VMW- VSTS7

Duration: 40 Hours

This five-day, hands-on training course provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 7.x environment. This workshop increases your skill and competence in using the command-line interface, VMware vSphere® Client™, log files, and other tools to analyze and solve problems.


By the end of the course, you should be able to meet the following objectives:
•  Introduce troubleshooting principles and procedures
•  Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the vSphere environment
•  Explain the purpose of key vSphere log files
•  Identify networking problems based on reported symptoms, validate, and troubleshoot the reported problem, identify the root cause, and implement the appropriate resolution
•  Analyze storage failure scenarios using a logical troubleshooting methodology, identify the root cause, and
   apply the appropriate resolution to resolve the problem
•  Troubleshoot vSphere cluster failure scenarios and analyze possible causes
•  Diagnose common VMware vSphere® High Availability problems and provide solutions
•  Identify and validate VMware ESXi™ host and VMware vCenter Server® problems, analyze failure  scenarios, and select the correct resolution
•  Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection   problems
•  Troubleshoot performance problems with vSphere components 

Target Audience

•  System administrators
•  System integrators


• Introductions and course logistics
• Course objectives

• Define the scope of troubleshooting
• Use a structured approach to solve configuration and operational problems
• Apply a troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency

• Use command-line tools (such as ESXCLI) to identify and troubleshoot vSphere problems
• Identify important vSphere log files and interpret the log file contents

• Analyze and resolve standard switch and distributed switch problems
• Analyze virtual machine connectivity problems and fix them
• Examine common management network connectivity problems and restore configurations

• Troubleshoot and resolve storage (iSCSI, NFS, and VMware vSphere® VMFS) connectivity and
configuration problems
• Analyze and resolve common VM snapshot problems
• Identify and resolve multipathing-related problems, including common causes of permanent device loss
(PDL) and all paths down (APD) event problems

• Identify and recover from problems related to vSphere HA
• Analyze and resolve VMware vSphere® vMotion® configuration and operational problems
• Analyze and resolve common VMware vSphere® Distributed Resource Scheduler™ problems

• Identify, analyze, and solve virtual machine snapshot problems
• Troubleshoot virtual machine power-on problems
• Identify possible causes and troubleshoot virtual machine connection state problems
• Diagnose and recover from VMware Tools™ installation failures

• Analyze and fix problems with vCenter Server services
• Diagnose and troubleshoot vCenter Server database problems
• Examine ESXi host and vCenter Server failure scenarios and resolve the problems


This course requires completion of one of the following prerequisites:
• VMware vSphere: Fast Track [V6.x] or [V7]
• VMware vSphere: Install, Configure, Manage [V6.x] or [V7]
• VMware vSphere: Optimize and Scale [V6.x] or [V7]
• Equivalent knowledge and administration experience with ESXi and vCenter Server

Experience in working with a command-line interface is highly recommended.

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