VMware Workspace ONE: Deploy and Manage [v20.x]

Course code: SS100

Exam Code: SS100

Duration: 40 Hours

In this five-day course, you will configure and secure unified endpoint activation, registration, and authentication. You will learn how to integrate industry-recognized enterprise technologies with VMware Workspace™ ONE™. Through a combination of hands-on labs, simulations, and interactive lectures, you will learn how to configure and manage the endpoint lifecycle. The principles of enterprise mobility, unified endpoint, and identity management are addressed throughout the course. You will leave the training empowered with the foundational skills and knowledge needed to effectively implement Workspace ONE.

  • Identify and describe major components of the Workspace ONE solution
  • Identify and describe the enterprise integration and productivity components
  • Explain the concept of the Digital Workspace and the Digital Workspace experience
  • Identify authentication technologies used in Workspace ONE
  • Navigate the Workspace ONE UEM console and the VMware Identity Manager console
  • Install, configure, and validate integrated components
  • Explain integration of Workspace ONE solution with directory services
  • Create and explain environment group structures
  • Demonstrate end-user Workspace ONE portal configuration
  • Configure Workspace ONE registration and activation
  • Enroll and manage mobile devices and endpoints
  • Provision and secure applications
  • Enable the unified application catalog.
  • Apply single sign-on and multifactor authentication
  • Integrate with virtual desktop infrastructure (VMware Horizon® virtual desktops and applications)
  • Create and implement profiles, authentication policies, and role-based access controls
  • Explain and issue device commands
  • Manage email configurations
  • Integrate with content resources and provision access
  • Explain and analyze reporting and auditing
  • Leverage Workspace ONE Intelligence for advanced reporting and automation
  • Apply general troubleshooting techniques
  • Implement unified endpoint management with Workspace ONE 
Target Audience

Workspace ONE administrators, experienced mobility and identity administrators, account managers, solutions architects, solutions
engineers, sales engineers, and consultants.


Introduction to Workspace ONE Unified Endpoint Management

Outline the basic principles and capabilities of Unified Endpoint Management with the Workspace ONE Platform.

Summarize basic implementation of Workspace ONE UEM

Investigate Modern Windows Management with Workspace ONE UEM


Workspace ONE UEM Console

Outline features of the Workspace ONE UEM Console

Navigate the Workspace ONE UEM Console


Workspace ONE UEM Architecture

List the common Workspace ONE UEM Integration Components

Outline the core components of Workspace ONE UEM

Outline the benefits of implementing Directory Services Integration

Summarize the benefits of implementing Certificate Authority Integration

Describe the benefits of implementing Email SMTP Integration

Describe the benefits of deploying Secure Email Gateway

Explain the purposes of deploying Unified Access Gateway

Describe the benefits of deploying VMware TunnelTM

Summarize the functions of Content Gateway


Mobile Endpoint Enrollment and Management

Outline UEM options

Configure Workspace ONE UEM for Endpoint Management

Enroll Mobile endpoints

Describe the functions and benefits of the Apple Device Enrollment Program

Outline the steps to enroll an Android Endpoint into Workspace ONE UEM with the out-of-box enrollment flow


Windows 10 Onboarding

Outline basic principles of Windows 10 Endpoint Onboarding

Onboard Windows 10 desktop with basic IT-driven and user-driven enrollment methods

Outline the steps of configuring Cloud Windows 10 Auto Discover Service

Summarize the steps of configuring Azure AD integration

Use Office 365 applications for Windows 10 desktop enrollment

Explain Windows 10 Desktop out-of-box enrollment


Securing and Configuring Endpoints

Summarize the comprehensive endpoint and console security features provided by Workspace ONE UEM Console

Assess uses of administrative roles

Examine the proper use of profiles and resources for endpoint management

Explain Windows 10 policy management

Outline product provisioning

Configure compliance policies

Manage endpoints with Workspace ONE UEM

Use the Self-Service Portal to manage an endpoint


Application Access and Security

Describe the functions and benefits of using application management capabilities in Workspace ONE UEM

Summarize application management capabilities of Workspace ONE UEM

Plan a public application management strategy

Design an application security strategy

Examine the Windows 10 Business Store Portals role in your application management strategy

Deploy Win32 applications


Email Configurations

Describe the benefits of managing email with Workspace ONE UEM

Deploy managed email settings

Evaluate email integration models

Support the implementation of VMware AirWatch® Secure Email GatewayTM

Integrate PowerShell

Support Google Sync integration

Evaluate email compliance policy strategies

Describe the features and functionality of the Email Notification Service


Content and Resources Implementation

Describe the benefits of performing Content Management with Workspace ONE UEM

Summarize the functions and benefits of Workspace ONE Content application

Evaluate the benefits of the Workspace ONE Content application

Access content and repositories from the Workspace ONE Content application

Support end-user use of the personal content feature

Implement a content management strategy that allows for access on endpoints

Access internal repositories with the Content Gateway


Workspace ONE Intelligence and UEM Reporting

Summarize the features and functionality of Workspace ONE Intelligence

Evaluate the impact Workspace ONE Intelligence can have on a UEM strategy

Execute a reporting strategy

Outline the steps of integrating Syslog with Workspace ONE UEM

Weigh the benefits of a telecom management


Digital Workspace

Evaluate the impact of integrating the Digital Workspace

Outline the core components of Digital Workspace

Weigh the impact of utilizing virtual desktop infrastructure as part of your UEM strategy


VMware Identity Manager Console

Navigate the VMware Identity Manager Console

Execute directory integration with VMware Identity Manager

Develop an identity and access management strategy


Workspace ONE Platform Architecture

Evaluate Workspace ONE deployment options

Describe the VMware recommended Workspace ONE Architecture

Examine High Availability and Disaster Recovery options


Digital Workspace Integration

Integrate Directory Services with Workspace ONE UEM and VMware Identity Manager

Synchronize users and groups from Directory to Workspace ONE Consoles

Integrate Certificate Authority with Workspace ONE UEM

Outline the steps of performing Digital Workspace integration

Integrate the Digital Workspace

Stage resources for Workspace ONE registration and management

Register and manage endpoints with Workspace ONE

Elevate the management level of an endpoint from Workspace ONE registered to Workspace ONE managed


Productivity Integration

Formulate productivity integrations needs

Deploy the Unified Access Gateway

Install and configure VMware TunnelTM

Install and configure the VMware Content Gateway

Install and configure VMware AirWatch® Secure Email GatewayTM


Web and Virtual Application Management

Formulate a web and virtual application management strategy

Configure web and virtual applications

Manage web and virtual applications


Single Sign-On for Applications

Describe the single sign-on capability provided by Workspace ONE

Summarize that single sign-on can be used for native mobile applications

Outline the authentication methods supported by Workspace ONE

Evaluate the effectiveness of VMware Workspace ONE® Verify

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